Step 1: Requesting to book
There are two core ways for your client to book a trip with you:
Organically | Your client visits one of your listings and uses the Booking Widget. There they see your availability, manually select their dates/options, and click "Reserve". From there they'll be redirected to checkout (See step 2 below) |
Receiving an invitation link | If you've already spoken to the client and know the details, you can create an invite link from to share with the client. When they visit this link they'll be put directly into checkout (See step 2 below) |
Note: You may also create a custom booking, where you enter all the trip's details manually. However, we don't recommend this regularly as it severely limits both you and your client's experiences.
Step 2: Checkout
During checkout, we collect the client's contact information, payment method, and experience level. Note: Your client isn't charged until you accept the request.
Checkout screen |  |
Step 3: Request confirmation
After the client checks out, they are redirected to a request confirmation screen and receive a confirmation notification in their email.
Client confirmation screen |  |
Client confirmation email |
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Step 4: The guide (you) reviews the request
You'll receive a text message and email notification with a link to your booking details page. From there you can review the request and choose to either accept or decline.
Client accept email |  |
Client decline email |  |
Step 5: Upcoming trip reminder
We send an upcoming trip reminder to both you and the client roughly 2 days before the trip. This particular notification includes both an email and SMS.
Client upcoming trip email |  |
Client upcoming trip SMS |  |
From here, the client can visit their confirmation page, where they can review the trip's details, what to bring, what's included, etc. This is also where the client can find your contact information if they have any further questions.
Client confirmation screen |  |
Step 6: Day of the trip
TBD